Frequently Asked Questions

 

 

  • What are your Opening hours?            

    • We are open for business Monday to Friday 7:00am – 5.00pm.​

    • We are closed Saturday and Sunday.

  • Do you service other products other than Panasonic ?

    • No, we only service Panasonic products​.

  • Can I courier the product to you?

    • Yes, Please ensure your item is adequately packaged.

    • Please do not send any accessories unless you think it may be faulty.

  • Do you repair in WARRANTY?

    • Yes we do, providing you have a valid proof of purchase.

    • Some smaller products may be a replacement only.​

  • How much do you charge for an ESTIMATE?

    • Our minimum service fees are set out below:
    • Televisions $80
    • T​elevisions with call out and inspection fee $172.00 (Within a 20 km radius)
    • Projectors $100.00
    • All other products $57.50
    • Please note: Return freight will be an additional cost depending on location, size and weight.
    • Prices are all inclusive of GST

  • Do you sell Spare Parts?

    • Yes, we do sell spare parts to you. Please contact us to see if we have stock. If we do need to order in a part, then a small deposit may be required before an order is placed.

    • PLEASE NOTE: Parts are only supplied providing it does not require any regulations to fit the part as some parts need to be fitted by a qualified technician and tested to comply with regulations for your safety. 

  • Do you call out to customer houses?

    • Yes providing you are in our area. We do have a minimum charge​ of $80.00 plus inspection fee (Within a 20 km radius)

    • We do not call out for Projectors, Microwave ovens or DVD/Blu-ray players, these will need to be bought into us.

    • Televisions 40" and under will also need to be bought in as these are small enough to fit into your car and Panasonic's warranty does not cover a House Call for this size of television. Authorisation by Panasonic may be accepted for special cases.

  • What types of payment do you accept?

    • We accept cash, EFTPos, Visa/Mastercard or direct deposit.​

 

© 2019 Smart Electronic Services 2018 Ltd

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