Frequently Asked Questions
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What are your Opening hours?
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We are open for business Monday to Friday 7:00am – 5.00pm.
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We are closed Saturday and Sunday.
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Do you service other products other than Panasonic ?
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No, we only service Panasonic products.
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Can I courier the product to you?
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Yes, Please ensure your item is adequately packaged.
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Please do not send any accessories unless you think it may be faulty.
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Do you repair in WARRANTY?
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Yes we do, providing you have a valid proof of purchase.
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Some smaller products may be a replacement only.
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How much do you charge for an ESTIMATE?
- Our minimum service fees are set out below:
- Televisions $80
- Televisions with call out and inspection fee $172.00 (Within a 20 km radius)
- Projectors $100.00
- All other products $57.50
- Please note: Return freight will be an additional cost depending on location, size and weight.
- Prices are all inclusive of GST
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Do you sell Spare Parts?
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Yes, we do sell spare parts to you. Please contact us to see if we have stock. If we do need to order in a part, then a small deposit may be required before an order is placed.
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PLEASE NOTE: Parts are only supplied providing it does not require any regulations to fit the part as some parts need to be fitted by a qualified technician and tested to comply with regulations for your safety.
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Do you call out to customer houses?
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Yes providing you are in our area. We do have a minimum charge of $80.00 plus inspection fee (Within a 20 km radius)
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We do not call out for Projectors, Microwave ovens or DVD/Blu-ray players, these will need to be bought into us.
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Televisions 40" and under will also need to be bought in as these are small enough to fit into your car and Panasonic's warranty does not cover a House Call for this size of television. Authorisation by Panasonic may be accepted for special cases.
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What types of payment do you accept?
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We accept cash, EFTPos, Visa/Mastercard or direct deposit.
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